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Business is now too competitive to continue
to use old paradigms for moving forward successfully.
We often discover leaders who
are too long in the tooth to let go...of their old views of
the way business used to be or should be. The old management
styles are outdated... outmoded and to be blunt...usually
counter productive in today's' times.
We need to adopt a new model of
impacting performance. To increase performance, productivity,
and profits... we desperately need new way to identify, view
and enhance the areas of potential improvement.
From our experience the
following layered model could be a replacement paradigm or
perspective to adopt as the foundation for ongoing continuous
improvement (CANI).
Research shows that there are
specific areas of focus and attitudes that directly affect the
bottom lines (Triple)
The 14 Laws of Success in the Workplace
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1.Management
listens
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2.Management
values input
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3.Management
is trusted
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4.Managers
are good coaches
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5.Management
communication is good
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6.Managers
practice what they preach
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7.People
treat others with respect
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Be the best, not the biggest
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9.Management
gets the best work out of everybody
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10.We
have high standards of performance
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11.Quality
of professionals is high
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12.Tolerate
nothing less than high levels of client service
-
13.People
do whatever it takes
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14.We
discuss strategic goals, not just financials
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15.We
invest in the future
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16.The
compensation system is fair
-
17.Those
who contribute the most are rewarded
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18.Enthusiasm
and morale are high
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19.People
are committed and loyal
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20.People
are dedicated
Leveraging Your
Actions - Profit leverage Factor
There are
9 prime
factors/areas that are uniformly
present in highly effective and
profitable organizations:
1. Staff and Customer satisfaction
is the no 1 priority.
2. Those who put their individual
interests ahead of clients/ office
are out.
3. Peoplewho contribute the most to
the overall success are the most highly rewarded
in a manner that is valuable to them.
4. Management gets the best work out of everybody
through collaboration and accountable partnerships.
5. People are required, not just encouraged,
to constantly learn and develop new
skills and better attitudes.
6. A significant amount of time/resources
is invested in things that will pay off in the future.
7. Respect and
recognition is unconditional.
8. The quality of supervision/management is
humane and uniformly high.
9. The quality of the staff is as
high as can be expected.
(Material adapted from David
Maister's research)
The model below is aimed at
offering a layered approach to addressing the challenges we
typically face in enhancing business performance today.
Each level builds on, and supports, the
development of the previous level below. Experience shows that
a weakness in lower levels can be detrimental to the
development and growth of each successive level above. A
weakness in the lower levels is carried all the way though to
the higher levels as a flaw/weakness/leak. which can directly
impact on performance and profitability.
Before we can fully maximise any
level, the foundation levels below must be addressed and
bolstered first. Too often leaders are looking to
rapidly enhance results by just turning up the "heat". This
may work for a period of time... the only thing that you can
be sure of is that this is not a sustainable process.
As an consequence, dangerously
increased stress levels result, burn-out is inevitable,
relationships (Home, work and client) begin to suffer, and
eventually something has to snap. Energy levels plummet.
It does not help to throw money,
time, focus and effort at a higher level, when issues on the
lower levels are not correctly addressed.
Unless this is resolved, medium
to long-term damage to a whole host of important areas becomes
evident. The real challenge to this whole picture is that many
of the underlying issues are almost invisible.
And taking into account that
TRUST is one of the major facilitators and catalysts of this
multi-layered development, Leaders must become cognisant of
the fact that TRUST takes a lifetime to build and a second to
break".
If leaders are to lead
effectively, they need to become more aware of the impact of
their decisions and actions on the workplace.
The leaders of tomorrow will be
ENERGY directors and alchemists... Not command and conquer
controllers.
Leaders of today-tomorrow will
have create contexts where people can grow, perform and
prosper.
Leaders will have to become
cognisant of the skills and paradigm shifts required to
effectively address these new dimensions or loose out on their
top talent and profits forever.
For information on how you can
pump up your staff’s performance with AQ coaching and
customised workshops, contact Tony Dovale of Life Masters
International. – 011 467-1763.Call 083-447-6300 for a FREE 30
minute intro session or presentation. email
webcoach@coachfree.com
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