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If you speak to employers about
their staff’s performance, you will typically hear comments
about low skills, ineffective training, lack of ownership,
responsibility or performance, and all the pressures around
skills development legislation etc .
If we dig a little deeper into
the real challenge that presents its self to us - that of
reducing poverty by making our people more productive and
competitive, we will quite often see that it’s not only a
skills issue that must be addressed, but primarily it’s an
attitudinal issue that is our biggest challenge.
Ask anyone what they experience
as a quality of service in their day to day encounters. For
the most part your feedback will be negative. Is this really
because of a lack of skill, or is it a Personal
Attitude/Personal Beliefs issue? With the right attitude you
can achieve almost anything, with or without skills. But a
person with skills, and a negative attitude and bad demeanour
can scupper any organisation’s intention to deliver
efficiently and competitively.
The problem that I see with our
great haste to train and skill everybody is that we are
missing the fundamental issues that control results. Those
issues of - Attitudes, Beliefs and Socio-experiential
programming, like Learned Helplessness, Self Limiting Beliefs,
and Adversity intelligence (AQ) - which all rest upon a
delicate framework of Self-Awareness, Self-Management and
Self-Inspiration
. (or Personal Energy Management.)
Research typically proves that
less than 15% of training experienced is transferred back into
the workplace. Add to this the fact that our memory of
training materials and content etc deteriorates quite
dramatically. People characteristically remember around 20% of
the learnt material after a 30 day period. That’s like wasting
80c in every rand of your training cost!
If we look at the
Logical Level
Of Results image in reverse order from the top, we will see that every
situation has, as output, a specific set of desired results or
outcomes.
(Please click here to download
a larger image of the structure)
The Results level is dependant
upon some previous Actions, which are dependant upon Skilful
actions, which are dependant upon the person having the
Abilities to assimilate and apply the new skills learnt and
remembered.
Most training focuses on
the skills and actions levels, without ever addressing the
power of the levels below the Skills/ Abilities Level.
Like an iceberg, they address the aspects that they can see,
whilst missing the hidden fundamental issues that truly impact
and control their success and results.
We have a massive challenge to
rebuild our people’s
Adversity Intelligence and Resiliency
(AQ) and overcome the Learned Helplessness and Self-Limiting
Beliefs that pervade and infect our workplace.
By
addressing the issues below the Skills/Abilities Level
(Warmware levels), we begin to empower people to deliver
authentically and effectively, with the right attitudes from
the right points of view, with the right intentions and based
upon a strong personal foundation.
In order to maximise our skills
development budgets and efforts we must begin by addressing
the “Warmware” or lowest levels of people’s attitude,
beliefs,
programming and “Static”. We have to rebuild their resiliency
and adversity handling abilities by upgrading their limiting
mental programmes and past experiences.
By measuring a person’s
Adversity Intelligences and then addressing the issues or
“Leaks” that negatively impact their personal state; we can
achieve results, way in advance of head-based training.
Feedback from the Emotional
Intelligence fundi’s reveal that we are 90% emo-energy based
and 10% logically based. We need our people’s heads and
hearts to be used in the workplace and in their dealings with
each other. The power in our relationships is emo-energetic,
and not logically based.
Through the process of
Resilience Coaching and a range of
experiential and
specifically customised workshops
Life Masters upgrades
people’s mental and heart based “Warmware” (software for
humans), to assist them in maximising their attitudes and
beliefs, and to begin to build life-long relationships with
internal and external customers.
Only in this way can we build a
strong, productive and self-motivated organisation that will
deliver world-class results. This will in turn translate back
to delivering on the intention of our Skills Development
Strategy’s Vision and also bring us greater productivity,
performance and profits.
For information on how you can
pump up your staff’s performance with AQ coaching and
customised workshops, contact Tony Dovale of Life Masters
International. – 011 467-1763.Call 083-447-6300 for a FREE 30
minute intro session or presentation. email
webcoach@coachfree.com
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