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I've discovered that most raining is wasted...I recently completed a SETA TQM course. It was interesting,
quite informative, and created a huge amount of paperwork
for my sponsor company, who was also busy with ISO 9000
accreditation.
Did they really need this to be successful? How would this
grow their staff?
As I sat observing the students questions, comments and
attitudes on the workshop, my mind wandered back to the
research that indicates that ONLY 10%-12% of what we were
learning will go back and be applied in the workplace -
Maybe! I began thinking what would be the most important 10%
that I would want to go back and become fully utilized in
the workplace.
It got me digging really deeply into what is it that we
should be doing as a basis for people development. We don’t
need more TQM, “make-a-huge-lot-of-paper”, “anyone can gypo
admin systems. We need coaching, workshops and resources
that enable us to directly get to the CORE of the person. We
need to build people’s “cando” attitude, self image, beliefs
and & resilience.
We need workshops and systems where people can begin to
light their fire, where they can begin to take control, take
charge, take Response-Ability, and become inspired to create
a better, more appealing and more prosperous future.
In South Africa, we have extremely high levels of Learned
Helplessness or low resiliency. Most people have just given
up, and trying to motivate them to do a better job is like
trying to push a wet piece of string up stairs! I believe
that all this training that SATA’s are sponsoring and
arranging is almost totally wasted! We are wasting billions
of rands each and every day, because the people we are
trying to train need different input as a foundation before
this training can be totally worthwhile.
The logical level of development should start deep inside
the person. It starts with beliefs about self; self esteem,
self worth, confidence, identity, resilience, attitude, emo-energetic
leaks etc… All of these areas directly impact on the
person’s ability to concentrate, learn, consolidate, think
and apply the information or skill.
What does it help to try to teach a person with low
self-esteem and an attitude from hell, about customer
service? What use is it to teach a person, or company, TQM
stuff, when their real important areas are safety, service
and staff engagement? These are critical attitudinal and
self development aspects that get totally left of training
out every time.
I would rather have a team of medium knowledge people, who
are passionate, proactive, inspired and “on-fire” with a
goal and a cando attitude, than a team of professors with
PHD’s, who are demotivated, have bad attitudes, and are
going nowhere with learned helplessness.
We don’t need more information or systems. The reason why
more than 80% of CRM systems fail is because of the human
element. The human element is the crux of our future
success. And no one is addressing this area correctly. We
need to begin to address our human element before we try to
get them TQM’ing everywhere. It’s about building
significance and attitude. It’s about building up from the
inside out.
We need to help people to break their “belief-bonds” of
learned helplessness. We need to assist people with building
high CORE Adversity intelligence, so they can be resilient,
active and Response-Able. These are the people who will take
the training and apply much more than 12% back in the
workplace. These are the people who will set the pace and
lead.
Most people know what to do, but they don’t do what they
know. Why?...because they don’t feel like it! We have the
opportunity and the resources through the SETA’s to rectify
this problem… if only they could catch the vision! Remember
- Learning has no worth in a frightened or angry mind
because emotions control the doorway to application of knowledge and success.
Tony Dovale – Life Masters Coaching
REAL Team Building Company Activities
083-447-6300 |
